SHIPPING & DELIVERY POLICY

Last updated October 10, 2022

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://nusoky.com/terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup for UAE Customers

Delivery Handled by local Carriers for UAE Customers

Delivery Handled by DHL Express carriers for World Wide Customers

In-store pickup is available for Purchases within the UAE. Pickups are available Weekdays & Weekends from 9:00 AM to 09:00 PM. An email will be sent to you when your item is ready to pickup, Please call us @ +971 54 700 0463 to confirm your pickup time.

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

WHAT ARE MY SHIPPING DELIVERY TIME?

We offer shipping World wide at the following Timeline:

DHL Express – Within 7 Days

Local Carriers – Within 7 Days

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All times and dates given for delivery of the products are given in good faith but this is a handmade product which is customized at your needs and the delivery dates are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free shipping is not valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://nusoky.com/returns.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
Email: life@nusoky.com